Terms of service

General Terms and Conditions

01. Introduction
The following general terms and conditions of Stettler Innovation GmbH (sofein.ch) apply to all products and services. Customer is any person (natural and legal) who maintains business relationships with Stettler Innovation GmbH.

(For the sake of simplicity, general business relationships are referred to as “Terms and Conditions” and Stettler Innovation GmbH as “sofein.ch”).

02. Scope
All products and services are subject to the Terms and Conditions ofsofein.ch. These General Terms and Conditions apply to business transactions and delivery. Conflicting or deviating terms and conditions will not be recognized exceptsofein.ch agrees to this expressly and in writing.

03. Obligations of sofein.ch
Sofein.ch aims to provide its services professionally and with care.

In the online shop ofsofein.chThe offer of products and services is aimed at responsible people (naturally and legally).

04. No guarantee for information
sofein.ch tries to offer its customers the best possible information about the product range and services. It is important to us to present this information in the most customer-friendly way possible. However grantedsofein.ch no guarantee for any information about range, availability, delivery times and services. This information should not be construed as a representation. We assume no liability for accuracy, timeliness and completeness.

05. Prices
The prices offered at the time of the order apply to orders in our online shop. All prices include VAT.

Sofein.ch reserves the right to change prices at any time.

06. Business resolution
Range, prices and services which can be found on the homepage ofsofein.ch published constitute an offer.

As soon as the customer places an order exclusively online via the shop, this is considered a business decision or conclusion of a contract. An automatically generated order confirmation via email informs the customer that their order has been receivedsofein.chhas arrived.

Receipt of this automatically generated order confirmation including order number is not a guarantee that the product is actually available or can be delivered. The order confirmation only informs the customer that the order placed has been receivedsofein.ch has arrived. This creates a contract that can be terminated in the event of non-delivery. The occurrence of one of the above dissolution conditions terminates the contract immediately and without co-determination of the parties. If the contract is terminated,sofein.ch not obliged to provide a replacement.

07. Payment
Efficient payment methods:
Purchase on account / Twint / Visa / MasterCard / PayPal / APPLE Pay / Bitcoin / Bitcoin Cash / Ether

Purchase on account with partial payment option (POWERPAY)

MF Group / POWERPAY, as an external payment service provider, offers the payment method “purchase on account”. With the individual invoice you can easily pay for your online purchase by invoice. If you decide not to pay within the specified time frame, you will subsequently receive a monthly invoice with an order overview in the following month.

When the purchase contract is concluded, POWERPAY takes over the resulting invoice claim and handles the corresponding payment modalities. When purchasing on account, you accept, in addition to our general terms and conditions,https://www.powerpay.ch/de/agb

We use the secure transmission method SSL (secure socket layer) to protect your data. Every information is sent encrypted. Please note that in rare cases, external processing errors may occur in payment transactions over which we have no influence.

In general, the customer undertakes to pay using the means of payment provided. The products remain the property of until the purchase price has been paid in fullsofein.ch.

08. Cancellation and termination of the contract
Orders fromsofein.chare binding, which means the customer must accept the service. It is at the discretion of sofein.ch to grant subsequent changes and cancellations in special cases. Operating fees may apply.

09. Return policy and exchange
Unfortunately, Sofein.ch cannot grant the right to return or exchange the products offered for hygiene reasons.

10. Delivery & Collection
Sofein.ch sends every order via Swiss Post.

Please check your goods immediately for completeness, accuracy and any damage. Errors or damage must be reported to sofein.ch within 5 working days.

In order to process the claim, the shipment must be kept in the delivery condition.

Within Switzerland and the Principality of Liechtenstein, orders with an order value of CHF 80 or more are delivered free of charge (A-Mail & registered).

11. Warranty
Sofein.ch has no influence on the functionality of the products or the manufacturer's guarantee on products that are not manufactured in-house. The manufacturer's warranty conditions and duration always apply.

Guarantee services will be provided provided there are no reasons for exclusion such as incorrect and harmful handling or other damage.

Warranty replacement or warranty repair does not extend the original warranty period.

12. Changes to the Terms and Conditions
Sofein.ch is entitled to change these terms and conditions at any time.

13. Data Protection
See privacy policy.

14. Disclaimer
No claims for damages can be made due to impossibility of performance, breach of contract or other faults.

15. Jurisdiction
Place of jurisdiction is Weinfelden. Relationships between customers and sofein.ch are governed exclusively by Swiss law.

16. Copyright Notice
These Terms and Conditions are intellectual property protected by copyright. sole right of use lies with sofein.ch. Use by third parties, even in extracts, for commercial purposes is not permitted. Violations will be punished under criminal law.

November 2025